Privacy Policy

Last Updated: April 21, 2026

1. Introduction

Clarity Labs Inc. ("Clarity Labs", "we", "our", "us") operates https://www.claritylabs.inc and related services, including Glass (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your choices.

By using the Service, you agree to this Privacy Policy and our Terms of Service.

2. Definitions

"Personal Data" means information that identifies or can reasonably identify a person. "Usage Data" means technical and behavioral data generated when you use the Service. "Cookies" are small files stored on your device.

3. Information We Collect

We collect information to provide, secure, and improve the Service.

3.1 Information You Provide

This may include your name, email address, company name, billing details, and any information you send us directly.

3.2 Connected Product Data

If you use Glass or related automations, we may process data from channels and systems you connect, such as email inboxes, SMS and chat conversations, and insurance records or files you upload.

This can include message content, sender and recipient details, timestamps, policy details, certificates of insurance, renewal information, and other account servicing data needed to perform the requested workflow.

3.3 Usage and Device Data

We may collect IP address, browser type, device identifiers, pages visited, referral source, and interaction events.

3.4 Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings.

4. How We Use Information

We use collected information to:

(a) provide and maintain the Service; (b) authenticate users; (c) process inbox, messaging, and document workflows you request; (d) monitor reliability, performance, and security; (e) improve product functionality; (f) communicate with you about updates, support, billing, and account activity; and (g) comply with legal obligations.

5. Legal Bases for Processing (Where Applicable)

Where required by law, we process Personal Data based on contractual necessity, legitimate interests, legal obligations, and consent.

6. Retention

We retain Personal Data for as long as needed to provide the Service, fulfill contractual obligations, resolve disputes, enforce our agreements, and comply with law.

7. Deletion

You can request deletion of your account and Personal Data by contacting hello@claritylabs.inc. We will handle deletion requests consistent with applicable legal and contractual requirements.

8. Data Transfers

We may process and store information in the United States and other jurisdictions where our providers operate. When required, we use safeguards for cross-border transfers.

9. Disclosure of Data

We may disclose information:

(a) to service providers that support hosting, analytics, communications, payment processing, and infrastructure; (b) to comply with law, legal process, or government requests; (c) in connection with a merger, financing, acquisition, or sale; and (d) with your direction or consent.

10. Service Providers

We use third-party providers to operate the Service, including cloud infrastructure, analytics, monitoring, and communication platforms. These providers are authorized to process data only as needed to provide services to us.

11. Analytics

We use analytics tools, including PostHog, to understand usage, diagnose issues, and improve product experience.

12. Payments

If you purchase paid features, payment information may be processed by third-party processors. We do not store full payment card numbers on our own systems.

13. Security

We use administrative, technical, and organizational safeguards to protect Personal Data. No system is perfectly secure, and we cannot guarantee absolute security.

14. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your Personal Data, and to object to certain processing. To exercise rights, contact hello@claritylabs.inc.

15. California Privacy Disclosures

California residents may have additional rights under California law, including rights to know, delete, and correct personal information, subject to legal exceptions.

16. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect Personal Data from children under 13.

17. Third-Party Links

The Service may link to third-party websites. We are not responsible for the privacy practices of third parties.

18. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service after changes become effective means you accept the updated policy.

19. Contact

If you have questions about this Privacy Policy, contact hello@claritylabs.inc.